Hi $contacts-firstname$

Following our last email, we wanted to share results from the first academic study of Customer Satisfaction, Frustration and Behaviour.

84% of consumers stated they would potentially stop doing business with a company if they found the pre-agent experience frustrating
87% said they would stay loyal if the experience was positive

These numbers are too big to ignore or be incidental.
So we wanted to ask you, how do you value your Pre-Agent Customer Experience? How do you understand its effect on Behaviour?

At OnBrand Group, we're specialists in enhancing customer experiences on the phone. We'd like to tell you how we design and deliver pre-agent IVR experiences which drive operational savings and increase customer experience.

From this research we developed the 'Pre-Agent Index', a ranking of telephone experiences of over 250 brands with a series of 40 questions around Language, Structure, Voice, Quality, Brand and Experience. Read here how this Index helps us assess brand experiences.

To compare your brand against this index, please do give me a call on 03333 220022, or reply with a good time for me to contact you.

I look forward to hearing from you soon,

Rick Kirkham
Delivering OnBrand Customer Experiences
Phone | Store | Digital