In the last couple of e-mails, we identified some key challenges of your business, such as the cost of the repairs process and missed appointments, and fixes that take more than one visit. We also highlighted your customers' overwhelming preference to make contact via telephone.

So what if we were to tell you we could:

Reduce levels of caller abandonment
Encourage customers to self-help
Bring your caller experience in line with your brand

We're giving away 25 FREE Caller Experience Audits - worth over £750 - where we'll use our 200-point scoring system to discuss your report, highlighting practical steps that will drastically improve your scores.

All you need to do is reply to this e-mail or give me a call on 03333 220022.

What have you got to lose?

Rick Kirkham
Delivering OnBrand Customer Experiences
Phone | Store | Digital