OnBrand Group

Delivering OnBrand Shopper Experiences

Avoid unnecessary costs
By improving your brand communication

We’re specialists in enhancing customer experiences on the phone and we'd like to tell you how we design and deliver pre agent IVR that drive operational savings and improve your customer journey.

We recently worked on a project for housing services that addressed the cost reduction of repairs - a real issue for many housing providers. Through this process, we helped a major housing provider in the North West to some key wins, including:

Reducing the cost of repairs process by 17%
Reducing the number of missed appointments
Increasing fixes on the first attempt

We used our trusted methodology and knowledge of customer behaviour to create a new Interactive Voice Response (IVR) structure, and we're confident we can make your telephony work harder for you, too.

We specialise in creating a Tone of Voice so your company’s language is consistent across multiple platforms, Customer Journey maps so you know customers are catered for at all stages, and an IVR to ensure customers aren’t getting frustrated when they call, helping win their long-term loyalty.

With just a 30-minute conversation, we can tell you more about how we do this, in a language you’ll easily understand.

If you’d rather discuss your telephony options on the phone, you can reach me on 03333 220022 where I’ll always be happy to advise you.

All the best,

The OnBrand Group

DELIVERING ONBRAND SHOPPER EXPERIENCES


	03333 220022

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