Following our last email, we wanted to share results of our first academic study on customer satisfaction, frustration and behaviour.
- 50% of customers still prefer to use the phone, meaning
- 91% of customers use the phone if the enquiry becomes complex or emotional
- 88% of callers rate first time resolution as 'extremely important' to them
This means your customers will want you to make sure their new phone system delivers not just new features to them, but improvements to their callers too.
At OnBrand, we're specialists in enhancing customer experiences on the phone.
And we'd like to extend this to you, and help you generate extra income too.
The OnBrand Partner Programme lets you give your clients a good and professional audio experience when their customers call.
Reply to this email or click here to find out more about how you partner programme can work for you.
All the best,
Roger Graham
Delivering OnBrand Customer Experiences
Phone | Store | Digital
E: roger@onbrandgroup.co.uk | T: 03333 220022
OnBrand Group Ltd
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