OnBrand Group

Delivering OnBrand Shopper Experiences

Keep customers and raise profits
We can tell you how

Our solutions are designed based on the challenges we know exist within your industry.

We recently designed a new IVR journey for one of the UK’s major flower deliver companies, and you can see the impact it made via our case study.

The science behind people’s actions intrigued us so much we created an academic white paper on how the pre-agent experience affected customer behaviours. Our research revealed that:

100% of customers agreed (71% strongly) that the pre-agent experience affected their mood
Nearly 90% of callers share negative caller experiences with friends
After a negative experience, over 80% of callers take their business elsewhere

As you can see the pre-agent experience affects mood, and mood affects behaviour, so it’s essential that your IVR journey not only reflects your brand but also makes your customers feel valued.

Our knowledge and experience can help your business. All you need to do is say hello.

If anything is unclear, or if you’d rather discuss this over the phone, you can reach me on 03333 220022 where I’ll always be happy to talk further.

All the best,

The OnBrand Group

DELIVERING ONBRAND SHOPPER EXPERIENCES


	03333 220022

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