Last week, we told you about the free webinar we're hosting from 11:30-12:15pm on Wednesday 22nd June.
At OnBrand Group, we've been designing and delivering pre-agent caller experiences for 10 years, and we've even written academic papers on the subject.
Through our findings, we developed an approach enabling us to design telephone experiences based around our clients' specific needs. By understanding what you do, who your customers are, what they desire when they call and what you ideally want them to do, we are able to create a unique customer journey that drives operational efficiency, all the while staying "on brand."
In the webinar, we'll discuss useful problem-solving strategies as well as explain a new way to deal with the limitations of traditional IVR.
By making your IVR work harder for you, you can greatly enhance the reputation, cost savings and customer experience of your business. Start by dialling in to hear us next week!
Rick Kirkham
Delivering OnBrand Customer Experiences
Phone | Store | Digital
E: rick@onbrandgroup.co.uk | T: 03333 220022 | M: 07825 654400
OnBrand Group Ltd
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